Turn-around time is 14-21 business days to process all in the queue. Business days are counted by 24 hour periods, not including weekends, holidays or transit time. Some may ship prior to the window of time posted. Custom listings have a turn around time of 21 business days. During unusually busy periods, Black Violet may require up to 3 more business days for processing. In the event an extension cannot be avoided, customers would be informed directly by email & an announcement would be made on our Facebook page if necessary. Returns, exchanges & cancellations are not accepted due to the nature of handcrafted goods. In the event a cancellation is unavoidable, a 25% restocking fee applies if processing has begun. If contacted prior, a $2 non-refundable cancellation fee applies.